Sequoia's COVID Response - Residents

April 30, 2021 | by Sequoia
Sequoia's COVID Response - Residents

If you know us, you know that Sequoia is anything but generic. We believe doing things right the first time shows how much we care about the people that call our communities home. With news of COVID-19, Sequoia has been monitoring the events closely and staying up to date with policies and procedures to keep both our residents and employees safe during this time. In addition to the many safety procedures already in place in our communities, we are implementing many policies to help those affected by COVID-19. From free lunch, to rent relief programs, and more, we are working hard to ensure our residents are taken care of. Check out some of the initiatives we have implemented in response to the pandemic.

Lunch is On Us/ Ice Cream On Us

We love to Surprise and Delight our residents to help bring a smile to their faces. One of our main goals is to win hearts and fans by actively seeking out opportunities to make our customers happy. We partnered with dozens of local restaurants to show support for our other small businesses in the community to bring lunch and ice cream to our residents on multiple occasions.

Sequoia Cares

We know many have struggled with financial hardships and we wanted to help by introducing Sequoia Cares. Our new policies were put into place with our residents in mind and include:

  • Waived Credit Card Fees
  • Waiving Flex Rent Fee
  • Lease Term Forgiveness

Our teams may not be there to shake your hand or enjoy an afternoon coffee together, but they are still here for our residents and customers.

Click HERE for the most up to date information about Sequoia Cares

Virtual Events

We couldn’t all be together during these times, but we still wanted to help continue to build a sense of community with our residents. We have hosted many virtual events for all of our residents to participate in via Facebook Live and Zoom. From paint nights to virtual workouts, we are continuing to think of fun and engaging ways to host events for our residents.

Giving Back

Giving back is part of our Sequoia lifestyle. Throughout this pandemic, we have done many giveaways on social media for all of our residents to participate in. These contests giveaways include Sequoia’s 12 Days of Giving, National Pet Day Giveaways, and more! These small gestures can make anyone's day, just a little brighter.

Related news & insights

March 5, 2026
Walnut Creek, CA - Venu at Galleria and Harrison Tower have once again secured a place among the nation’s top-performing apartment communities for online reputation on the ORA Power Ranking Elite 1% list, recognized by J Turner Research. These communities continue to set the standard earning multi-year recognition for their exceptional resident experiences and strong online reputations. The ORA Power Ranking model analyzes over 150,000 properties using lifetime sentiment data from multiple review platforms. In 2025, just 1,312 properties achieved the bragging rights of making the Elite 1% list. Venu at Galleria, located in Roseville, CA, led the Sequoia portfolio once again, closing out 2025 with an ORA score of 97. This is their fifth consecutive year on the Elite 1% list, confirming their dedication to resident satisfaction year after year. Venu also ranked in the top 10 in the state of California. Representing Portland, OR, Harrison Tower added another Elite 1% ranking to their list of accomplishments, celebrating their 9th consecutive year. The community finished 2025 with an ORA score of 95, ranking sixth overall in the state of Oregon. “We are absolutely thrilled to be recognized as a J Turner Elite 1% property for the ninth consecutive year,” says Rebecca Fields, Community Manager. “This achievement is a true testament to the incredible tenure, heart, and consistency of the Harrison Tower team. Their ongoing commitment to exceptional service, genuine resident connections, and pride in our community is what makes this recognition possible year after year. We are so grateful to our residents for their trust and feedback, and we remain dedicated to delivering an elevated living experience every single day!” Across its portfolio of 56 communities, Sequoia maintains an average ORA score of 79 compared to the national average of 62.43. About Sequoia Sequoia is not just another apartment complex. Sequoia strives to make the ordinary a little more special by inspiring its team members and creating communities where people can expect more out of everyday life. The company believes it's the little things done for both residents and team members that go a long way. Sequoia attracts and retains the top talent in the multifamily housing industry. Its greatest competitive advantage is not found within the brick and mortar of its communities, or even the company, but within the values that each individual brings to the collective team. Sequoia's creative environment and unique culture foster opportunities for growth and success. The team works hard and plays hard, but they do these things together. Founded in 1986, Sequoia has grown to become one of the largest, privately held organizations of its kind on the West Coast, with more than 13,000 apartment homes throughout California, Colorado, Nevada, Oregon, and Washington. Looking to grow your career at a company that puts its people first? Visit Sequoia’s careers page at: www.sequoiacareers.com  Looking to have Sequoia manage your community? Visit the client services page at: https://www.elevatetosequoia.com/client-services
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