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FAQ: COVID-19 & Sequoia Cares

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According to the CDC and government officials, Sequoia is considered an essential business. We are service providers who are "necessary in maintaining the safety, sanitation and essential operation of residences."¹ But above all, we serve our residents. In response to COVID-19 and the uncertainty and hardships that have followed suit, we have willingly adjusted our business practices to best help those who need it.

 

Are your offices open?

Our teams are available and working, and some of our leasing offices are now open by appointment only. In accordance with local guidelines and regulations, and based on recommendations from the CDC, masks are required to enter our offices and social distancing is encouraged. If you need to get in touch with us, please do so via telephone or email. For business hours and contact information, please visit the community's website.


 

What are you doing for your residents?

Some of our residents have been financially impacted by COVID-19. We are working with these residents in regards to rent payments, in addition to the options below. If you are a resident who has suffered a substantial loss of income as a result of COVID-19 and need assistance, please contact your local office team.

Waiving Flex Rent Fees

Did you know you can pay rent in two installments? During this time, we will be waiving the $50/month convenience fee for all enrolled residents and any new residents enrolling.

  • For those already enrolled in Flex Pay, you have no further action. We'll take care of it.
  • For those interested in enrolling in Flex Pay, please contact your office team via telephone or email.

Lunch is On Us

Sometimes the simplest things can make the biggest difference in someone's day. During this time, going to the grocery store or picking up a meal can be a difficult feat. Sequoia wants to help, so we offered to provide lunch to all 35,000+ of our residents as a small gesture and token of our appreciation. We hope to provide comfort to our residents during this time, as well as support local restaurants in our communities.

Click here to read about Lunch is On Us in greater detail. Click here to watch our Lunch is On Us video.

Service Requests

To ensure the health and safety of our team members and residents to the best of our ability, our maintenance teams have been limited to completing emergency service requests only* since mid-March. As local guidelines and regulations have lifted, we have reactivated our standard service request procedures.

Amenity Closures

As local guidelines and regulations are lifted, we will begin to open amenity spaces on a case-by-case basis.

 


 

What are you doing for your future residents?

We are currently offering in-person tours by appointment, self-guided tours, as well as virtual and video tours of our vacant apartment homes. We are also charging $125 security deposits for new leases on approved credit.

Click here to read about what we're doing for our future residents in greater detail.

 


 

What are you doing for your Sequoia team members?

Our team members are our front-line heroes and continue to work hard to manage and maintain our communities. They are practicing social distancing with staggering shifts, office sanitization, proper supplies, and support. While many people and businesses are struggling with job security, Sequoia has introduced new perks and benefits for employees, including:

  • Work from home options
  • Catered lunch daily in April & May
  • Increased Loyalty Wages**
  • Additional paid days off dedicated to resting & recharging
  • Weekly company huddles lead by our Executive Team
  • Virtual coffee happy hours
  • Sequoia Wellness Series
  • Steps Challenge

Click here to read about what we're doing for our Sequoia team members in greater detail.

 

¹The California State Public Health Officer and Director of the California Department of Public Health. (2020). Essential Critical Infrastructure Workers [PDF]. Retrieved from https://covid19.ca.gov/img/EssentialCriticalInfrastructureWorkers.pdf

*Emergency service requests pertain to the following: water, HVAC, appliances, smoke or carbon monoxide detectors, infestations, etc. Vendors may be used when needed (for example; pest control, roof leaks, remediation, etc.) or for other life safety and/or risk related items or habitability per norm.

**On an annual basis, Sequoia provides our team members a pay increase based solely on their loyalty with the Company.